Help for Vulnerable People - Covid

Help for Vulnerable People - Covid

10th of December, 2020

Do you need extra help during the Coronavirus outbreak 

Help for the Clinically Extremely Vulnerable

On 5 November 2020 new national restrictions were introduced to deal with COVID-19 spread and the guidance on shielding and protecting people who are clinically extremely vulnerable has been updated. The updated guidance can be viewed at

Every person classed as Clinically Extremely Vulnerable will receive a letter from Central Government setting out this guidance.

A new national online service has been created- the National Shielding Service System (NSSS) which enables Clinically Extremely Vulnerable People to register to:

  • request access to a priority supermarket delivery slot (if you have already got priority supermarket deliveries, you will keep them)
  • tell your council if you need support to follow this guidance, especially if you are unable to arrange this yourself or with the help of friends, family or other support networks
  • make sure your details, such as your address, are up to date

Residents who are Clinically Extremely Vulnerable are encouraged to register on the NSSS system as this enables access to priority supermarket delivery slots. You can register your detail at:

You will be asked for your NHS number which you can find it on any letter the NHS has sent you, or on a prescription. It is helpful if you register even if you do not have any support needs at this time. You can log in and update your needs if circumstances change at any time.

Vulnerable People

For residents within the Borough who are not clinically extremely vulnerable but are who are facing difficulties, worries and loneliness as a result of Coronavirus the following online form can be completed to request help:

Ask for help and support

Ribble Valley Borough Council has also set up a dedicated phone number to help the most vulnerable people in the community who are facing difficulties, worries and loneliness as a result of Coronavirus. If you are needing additional support please call the council on 01200 414597 for all other enquiries please ring 01200 425111.